Wholesale Merchants maintain direct relationships with participating shipping carriers and logistics providers. The Platform provides operational, verification, tracking, logistics, communication, and workflow infrastructure designed to support modern shipping operations and shipment visibility. We do not act as a carrier, insurance company, or claims adjudicator.
Recovery is sequential. A claim under a later tier is not available until reasonable efforts under earlier tiers have been exhausted.
Selecting a third-party shipment-protection product does not replace, supplement, or relieve the Wholesale Merchant of the obligation to maintain its own commercial insurance.
Shipments must comply with the carrier’s tariff and the Platform’s Acceptable Use Policy. Restricted, prohibited, or hazardous commodities are excluded.
Wholesale Merchants are responsible for packaging in accordance with carrier specifications. Inadequate packaging voids carrier liability and most third-party protection products.
Firearms, ammunition, controlled substances, hazardous materials, perishables outside cold-chain programs, currency, and counterfeit goods are restricted.
Declared value above $15,000 requires advance underwriting and may require additional documentation, authenticity verification, and signature confirmation.
Claims must be initiated within the carrier’s and protection partner’s reporting windows. The Platform provides an in-dashboard claims initiation workflow but does not adjudicate claims.
Loss claims: 30 days from estimated delivery. Damage claims: 7 days from delivery. Failure to report within these windows forfeits recovery rights under most carriers and protection products.
Each carrier’s tariff defines its own liability cap and exclusions. The Platform does not modify carrier tariffs.
Transit times shown on rate cards are carrier estimates and are not guaranteed by the Platform.
Fraudulent claims result in immediate account termination and may be referred to law enforcement and to the carriers’ fraud bureaus.
Shipments with declared value over $500 require signature confirmation; shipments over $15,000 require adult signature confirmation.
Carriers and protection partners reserve the right to inspect shipments and packaging in connection with any claim.
The Wholesale Merchant is responsible for address accuracy. Address corrections, returns, and forwarding surcharges are rebilled to the merchant’s wallet.
International shipments require commercial invoices and may require customs forms generated through the Platform. The Wholesale Merchant remains the importer/exporter of record.
Lithium batteries and similar regulated commodities require special handling and are subject to carrier-specific surcharges and documentation.
Carriers and the Platform are excused from performance in the event of force majeure, including natural disasters, labor actions, and regulatory shutdowns.
Labels generated through the Platform may not be transferred, resold outside an authorized wholesale arrangement, or used for commodities other than those declared at booking.
The Wholesale Merchant agrees to retain proof of purchase, supplier invoices, and packaging documentation for all shipments for at least twelve (12) months.
Aggregate Platform liability for any shipping-related claim is capped at the lesser of (i) the amount recoverable under the applicable protection product, or (ii) the fees paid by the Wholesale Merchant to the Platform in the three (3) months preceding the claim.
Carrier service levels and protection-product outcomes are governed by their respective providers and are not warranted by the Platform.
The Wholesale Merchant is responsible for compliance with all applicable sanctions, export controls, and trade restrictions.
Shipments with declared value above $15,000 are subject to underwriter pre-approval and may require an override code issued by the insurance carrier portal.
Shipping disputes are subject to the binding arbitration provision in the Wholesale Terms of Service.
The Platform may suspend or terminate shipping privileges immediately for non-payment, fraud, or violation of these Shipping Terms.